Total Calls
--
--% of expected
Queue Calls
--
--
IVR Calls
--
--
Active Agents
--
--
Projected EOD
--
--

📈 Pace Tracker

Alerts

🕒 Hourly Breakdown

Hour Calls Answered AR% Agents vs Yesterday

👤 Agent Activity

Agent Calls Answered AR% Last Call Status

🎯 Priority Coverage

Band Attempted Answered AR% Avg Loan Amt

📊 DPD Segment Performance

Bucket Calls Answered AR% Value Reached

Golden Hour Report (7-10 AM)

Hour Calls Answered AR% % of Day's Answers

🚨 Recommended Actions